Covivio and Witco

A benchmark European operator, Covivio (formerly Foncière des Régions) supports businesses and regions in their challenges of how to be attractive. The company embarked on its digital transformation, the result of a brainstorming session, several months ago. A digital transformation was planned over 3 years and designed to serve customer satisfaction, asset performance and the pooling of internal European expertise.

Among the strong levers of this transformation, Covivio emphasises the services offered within its buildings. The company chose Witco to design a solution to help centralise its services, using a mobile application which makes all of the services offered in its office buildings accessible to all occupants, thus digitising the customer journey.

“Building as a service”: a strategy focused on centralising services

By making its platform accessible to all occupants and adaptable to the specific needs of each building, Witco embodies a “Building as a service” approach in line with Covivio’s digital strategy.

With the Witco application, Covivio can thus improve the well-being of its occupants and enrich their daily interactions through:

• Better information flow: information, events, reporting and monitoring of incidents, useful documents and emergency contacts;
• The creation of a community amongst the occupants;
• Centralized access to all available services: booking of meeting rooms, printing, concierge service, access to a marketplace, online payment for Covivio services;
• Secure online access to documents related to Customer experience in the application.

Why Covivio chose Witco

Optimal integration

All building services are accessible in one application in Covivio colours

An advanced management interface

Usage and satisfaction statistics, service administration area: everything is accessible from the app

Personalised follow-up

The Witco team is present at every stage in order to respond to their needs as quickly as possible

Results

The Witco solution is already being deployed within the Covivio group. Covivio’s ambition is to equip its core buildings, as well as all of its Wellio pro-working spaces, by 2022.